Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it to everyone. Never fear! Follow the steps below and you’ll receive a copy of your tickets in no time!
1. Check Your My Tickets For Purchases
You can find all previous purchases associated with an order by visiting https://events.ticketbooth.com.au/ and entering your email address and password (if you’ve set one) otherwise the option to reset your password can be found just below your login.
2. Check Your Spam / Junk Folder
Occasionally some ISPs get a little to overprotective when filtering out spam emails – its not uncommon for your e-tickets to end up in the SPAM folder of your email client along with unwanted emails. So the first thing to do is quickly check your SPAM / Junk folder for any emails that start with “Your Receipt For”. You can find a list of instructions for Major Email Services here.
If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from email@example.com so whitelisting this will ensure you receive future tickets.
3. Still Can’t Find Your Tickets?
Contact the Ticketbooth support team at any time at firstname.lastname@example.org with your name, event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you.