I Didn’t Receive My Tickets

Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it to everyone. Never fear! Follow the steps below and you’ll receive a copy of your tickets in no time!

1. Check Your My Tickets For Purchases

You can find all previous purchases associated with an order by visiting https://events.ticketbooth.com.au/ and entering your email address and password (if you’ve set one) otherwise the option to reset your password can be found just below your login.

2. Check Your Spam / Junk Folder

Occasionally some ISPs get a little to overprotective when filtering out spam emails – its not uncommon for your e-tickets to end up in the SPAM folder of your email client along with unwanted emails. So the first thing to do is quickly check your SPAM / Junk folder for any emails that start with “Your Receipt For”. You can find a list of instructions for Major Email Services here.

Gmail : https://support.google.com/mail/answer/6593?co=GENIE.Platform%3DDesktop&hl=en
Yahoo : https://help.yahoo.com/kb/SLN4910.html

If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from [email protected] so whitelisting this will ensure you receive future tickets.



3. Still Can’t Find Your Tickets?

Contact the Ticketbooth support team at any time at [email protected] with your name, event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you.

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