When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event. This wristband will act as your ‘digital wallet’ within the event site, as well as your ticket for remaining event days. You must not remove the wristband or your ticket will become void.
After entering the event, you will be able to load currency onto your wristband using either cash, debit or credit card at one of our top-up tents, or via a roaming top-up operator. A one-off activation fee of $3.00 will be charged to you the first time you add funds to your wristband.
All food, drinks and merchandise purchased at the event will need to be paid for using the simple, tap-and-go wristbands.
Can I use cash to pay for food and drinks if I haven’t loaded anything to my wristband?
Midnight Mafia is a cashless event. In other words, to buy food, drinks or merchandise at the event you will need to use funds that have been loaded to your tap-and-go wristband. Cash WILL NOT be accepted by vendors at the event.
What is a ‘cashless festival’? How does it work at the event?
When you arrive at the event, your ticket will be scanned and swapped for a wristband at the front gate. This wristband needs to remain on your wrist for duration of the event.
Once inside the event, you will be able to load funds onto your wristband using exact cash or credit/debit card. Look out for one of our top-up tents or friendly top-up staff who can help you do this.
Once you have loaded funds onto your wristband you can visit any of the food, drink or merchandise vendors on-site. Let them know what you would like to purchase and they will scan your wristband in order to deduct the correct amount – and then it’s time to enjoy your purchase!
How much should I load onto my wristband?
We would recommend loading a minimum of $50.00 to your wristband at initial top-up in order to maximise your experience at the event.
How do I know how much I have left on my wristband?
You can simply ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining. After each transaction, the vendor will also show you the balance you have remaining.
Is there a cost to me?
In order to make use of the awesome benefits that cashless provides (mainly shorter wait times at the bar for you!), a one-time activation fee of $3.00 will be deducted from your initial top-up.
So if you add $100 to your wristband the first time you top-up, you’ll have $97.00 left to spend. Each consecutive time you add funds to your wristband, 100% of the funds you add will be yours to spend at the bar!
Please also note that all card transactions will also incur a 1.2% surcharge.
What if I don’t spend everything on my wristband? Can I get a refund on what’s left over?
Yes you can! Make sure you hold onto your wristband after the event and head to the event website between DATES to claim your refund.
You will be required to create an account using your name, email address and phone number, as well as the RFID number printed on the back of your wristband. Once logged in, you will be able to access the CLAIM REFUND section where you can enter your banking details (BSB and account number).
Your refund will be processed back into your bank account within 14 working days.
Please note, you’ll need more than $5.00 remaining on your wristband to be eligible for a refund. A infrastructure refund fee of $3.00 also applies.