1. Can I change the name on my ticket?
Yes you can. There is a fee of $15 per name per ticket for Midnight Mafia name changes. You can change the name by logging in to your account at https://events.ticketbooth.com.au/my-tickets/login and follow the prompts. Please note, you will no longer be able to change the name on the ticket from 2pm Saturday 13th May.
2. Do I need Photo ID to enter the event?
Yes. This is an over 18’s event and you must bring Photo ID to be granted entry. Your ID must also match the name on your ticket.
3. How do I receive my ticket?
If you buy your ticket online through Ticketbooth, you will be sent an email with your E-Ticket as soon as your purchase is complete.
4. What is the Booking Fee?
Online tickets include a standard booking fee to cover online transaction fees and handling. This will be added on at the ticket purchase checkout.
5. Can you please re-send my E-Ticket?
E-Tickets can be reissued at any time. Please contact Ticketbooth support with your request at firstname.lastname@example.org. Please ensure that you provide all the information that you can so that we can issue your tickets as quickly as possible. This includes full name, email address used at the time of purchase, the last four digits on the credit card used and the confirmation number if possible.
6. Can I get a refund for my ticket?
Unfortunately, all ticket sales through Ticketbooth are final as state in the terms and conditions of sale. Refunds will only be issued in the case of cancellation of the festival (with the exception of natural disasters, force majeure, and acts of ‘god’).
7. Help, I lost my hardcopy ticket!
Unfortunately, hardcopy tickets cannot be reissued. Treat your ticket like cash – if you lose it, it’s gone forever.