Popular Questions

Why am I charged a booking fee?

The booking fee covers our general running costs which are incurred just like any other online business and include admin…

My card has been cancelled, how can I update the credit card details on my payment plan?

If your card has been cancelled or expired you will need to change your credit card details to complete the payment…

How do I get out of my payment plan?

Once you have signed up for a payment plan you cannot opt out of it. If you choose to stop…

Can I swap my ticket to another schedule?

This is only applicable to events that have multiple sessions / shows. If you cannot make it to the event,…

The event says tickets are no longer on sale – What does that mean?

When you see “Tickets are no longer on sale” or “Tickets no longer available online”, it means that the ticket…

“I won’t be able to print my tickets.” Will they allow me entry to the event?

Some organisers allow barcode to be scanned using your mobile phones. Some of them requires the physical ticket. If you…

I want a refund

Unfortunately, all ticket sales through Ticketbooth are final as stated in the Ticketbooth’s Terms and Conditions of sale and there…